Enhancing organizational performance : a toolbox for self-assessment
1999
Lusthaus, Charles |
Adrien, Marie-Hélène |
Anderson, Gary |
Carden, Fred |
This guidebook presents an innovative and thoroughly tested model for organizational self-assessment. The tools and tips in this volume go beyond measuring the impact of programs, products, and services. They integrate techniques of formative assessment, in which the assessment team becomes involved in helping its organization become more effective in meeting its goals. The tools and techniques are flexible, and the model can be adapted to any type or size of organization.
