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Lusthaus, Charles

Organizational assessment : a framework for improving performance

2002 Adrien, Marie-Hélène | Anderson, Gary | Carden, Fred | Lusthaus, Charles | Plinio Montalván, George |
The inability of development agencies to understand and improve the performance of the organizations they support continues to impede progress in the developing world, even after a decade of reforms. Strengthening the institutions that receive those grants and loans — including government ministries and executing agencies as well as nongovernmental organizations — has become the key to improving the efficiency and effectiveness of development assistance.

Enhancing organizational performance : a toolbox for self-assessment

1999 Lusthaus, Charles | Adrien, Marie-Hélène | Anderson, Gary | Carden, Fred |

This guidebook presents an innovative and thoroughly tested model for organizational self-assessment. The tools and tips in this volume go beyond measuring the impact of programs, products, and services. They integrate techniques of formative assessment, in which the assessment team becomes involved in helping its organization become more effective in meeting its goals. The tools and techniques are flexible, and the model can be adapted to any type or size of organization.
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