Organizational assessment : a framework for improving performance

The inability of development agencies to understand and improve the performance of the organizations they support continues to impede progress in the developing world, even after a decade of reforms. Strengthening the institutions that receive those grants and loans — including government ministries and executing agencies as well as nongovernmental organizations — has become the key to improving the efficiency and effectiveness of development assistance. This book offers a clear-cut methodology to diagnose institutional strengths and weakness at the onset of development activities. The authors examine all aspects of organizational performance, including the enabling environment, institutional capacity, management, financial viability, and staff motivation. They also review the methodological issues involved in carrying out an assessment.